Delivery and returns
Shipping & Return Policy
At Funthes, we are committed to delivering your order safely and as quickly as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery time is 5–12 business days. Delivery times may vary due to unforeseen circumstances.
Free Shipping
We are pleased to offer Free Shipping on all orders. There are no additional shipping charges at checkout.
Incorrect Shipping Information
Please make sure your shipping address is accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Return & Refund Policy
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Personalized or custom-made products are also non-returnable unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Funthes will cover the return shipping costs. For returns requested for any other reason, the customer may be responsible for the return shipping costs, unless otherwise required by applicable law.
Contact Us
If you have any questions about your order, our Shipping Policy, or our Return & Refund Policy, please contact our customer support team through our Contact Us page.